Privacy Policy

Introduction

Top Shelf Service LLC™ ("we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our Top Shelf Teaching platform and related services.

Information We Collect

Information You Provide

• Account Information: Name, email address, and password when you create an account
• Profile Information: Additional information you choose to add to your profile
• Payment Information: Billing details processed securely through our payment processor
• Workforce readiness data: Practice responses, progress, manager observations, station assignments, and readiness status
• Communications: Information from your correspondence with us

Information Collected Automatically

• Usage Data: How you interact with our platform, including pages visited and features used
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and referring URLs

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve restaurant workforce-readiness services
• Adapt practice support to demonstrated needs
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Create manager-verified station-readiness records

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Data Portability: Request transfer of your data
• Opt-Out: Opt out of certain data processing activities

To exercise these rights, use our Data Request page or contact us at cravenwspatrick@gmail.com.

Workplace participants and minors

Participating employers control workforce enrollment and must provide required notices and obtain any required authorization or consent. The Service is not directed to children under 13. A pilot involving a minor may not launch until the participating organization confirms the applicable notice and consent process.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security assessments.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: