Privacy Policy

Introduction

TopShelf Service LLC ("TopShelf," "we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our TopShelf Teaching platform and related services.

Information We Collect

Information You Provide

• Account Information: Name, email address, and password when you create an account
• Profile Information: Additional information you choose to add to your profile
• Payment Information: Billing details processed securely through our payment processor
• Learning Data: Your responses, progress, and performance in educational activities
• Communications: Information from your correspondence with us

Information Collected Automatically

• Usage Data: How you interact with our platform, including pages visited and features used
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and referring URLs

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our educational services
• Personalize your learning experience using our adaptive learning algorithms
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Issue verifiable credentials and badges

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Data Portability: Request transfer of your data
• Opt-Out: Opt out of certain data processing activities

To exercise these rights, please contact us at privacy@topshelfservice.com.

FERPA Compliance

For educational institutions using our platform, we comply with the Family Educational Rights and Privacy Act (FERPA). We act as a "school official" under FERPA and only use educational records for the purposes for which they were disclosed.

Children's Privacy (COPPA)

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security assessments.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: