How can we help?
Find answers, get support, and manage account requests.
Documentation
Guides and account help
FAQs
Answers to commonly asked questions
Data Requests
Access, correct, delete, or export your data
Email Support
Get help from our support team
Frequently Asked Questions
How do I reset my password?
Click "Forgot password" on the login page, enter your email address, and we'll send you a reset link.
Can I change my subscription plan?
Yes, you can upgrade or downgrade your plan at any time from your account settings. Changes take effect at the start of your next billing cycle.
How do I earn badges?
Badges are earned by completing modules, passing challenges, and demonstrating mastery of specific skills. Each badge has specific requirements listed on the achievements page.
Are my credentials verifiable?
Yes! Each badge you earn comes with a unique verification link that employers can use to confirm your achievements.
Can I use Top Shelf Teaching offline?
Top Shelf Teaching includes an installable app shell and offline fallback page. Active learning content still requires an internet connection.
How do I cancel my subscription?
You can cancel your subscription from Settings > Account > Subscription. Your access continues until the end of your current billing period.
Email Support Response Time
We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm EST)